3200826 - [Onboarding] How to debug issue related to UK and AUS compliance

Symptom

Troubleshooting tips on how to debug issue related to UK and AUS compliance

Environment

SAP SuccessFactors Onboarding

Resolution

Issue Description

How to debug issue related to UK and AUS compliance

Forms Supported

UK - "UK Starter checklist"

AUS - "Superannuation Standard choice form" and "Tax File Number Declaration"

Configuration

Please ensure the below is done

Set up and configure the Compliance settings for Onboarding by enabling the forms, and selecting the Country/Region for which you want to configure the compliance forms

General permission Prerequisites

Enable the following permissions in Role-Based Permissions:

- - AssignedComplianceForm
  - ComplianceDocumentFlow
  - ComplianceFormData
  - ComplianceProcess
  - ComplianceProcessResponsible
  - ComplianceUserData
  - ComplianceProcessTask
  - Employment Details MSS

For the new hires to view the compliance forms, provide read access by enabling Employee Data Employment Details Employment Details MSS View option in Role-Based Permissions.

The date format displayed in the forms is based on the form locale. If the form locale isn’t available, date format defaults to MM/DD/YYYY. The date formats supported are:

- - DD/MM/YYYY
  - MM/DD/YYYY
  - YYYY/MM/DD

Override configuration - GLOBAL_DEFAULT_CONFIG

Eg - Country is usually a territory object if configured as a picklist use this

Setting Up Compliance Form Assignment Using Override Configuration

https://launchpad.support.sap.com/#/notes/2993877

https://help.sap.com/docs/SAP_SUCCESSFACTORS_ONBOARDING/c94ed5fcb5fe4e0281f396556743812c/055de41366ba47eebafbed5505f51576.html?locale=en-US

You need to configure the following fields in the data model for this form:

- - First name
  - Last name
  - Date of Birth
  - Gender
  - National ID
  - Zipcode
  - Address1
  - Address 2
  - Address 3
  - Country

AUS

The SAP_AU_CorporateABN and BusinessName fields in Tax File Number Declaration form PDF are mapped from the Superannuation form configuration. If you don't want to enable the Superannuation form, set up the compliance workflow with Superannuation Form configuration under Superannuation Standard choice form in Compliance Settings.

Adding a New Configuration for Superannuation Fund

https://help.sap.com/docs/SAP_SUCCESSFACTORS_ONBOARDING/c94ed5fcb5fe4e0281f396556743812c/d9301ac5363f47458b0534dc8c26fa98.html?locale=en-US

Creating a Business Rules for Australia Superannuation Forms

https://help.sap.com/docs/SAP_SUCCESSFACTORS_ONBOARDING/c94ed5fcb5fe4e0281f396556743812c/695e72484e61402c90907902cac26ec7.html?locale=en-US

Troubleshooting in UI

Forms Not present in Compliance Setting

Check Manage Data >> Form Group Metadata - if forms are present, need to get them added

Compliance workflow not triggered

Ensure PDC is completed

2 possible reasons for compliance workflow not to trigger

Failure in event publishing (least likely to happen unless system is down)

BPE failure in event consumption