SAP Knowledge Base Article - Preview

3200857 - Tickets With Subject Type "XXX - Subject" Are Not Synced Automatically In Outlook Add-In

Symptom

In the Ticket e-mail channel you have two options to choose for the subject of the ticket e-mail.

  1. [Ticket: XXX]
  2. XXX - Subject

When you use the first option, the ticket e-mails are automatically synced from Outlook Add-In, but if you select the second option the e-mails are not synced.


Read more...

Environment

SAP Cloud For Customer

SAP Outlook Client-side Add-in

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket; Tickets; Subject; Sync; Synchronization; Synced; Outlook; Add-In; Add-On; Email; Channel; , KBA , LOD-CRM-GW-OUT , Outlook , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.