Symptom
In the Ticket e-mail channel you have two options to choose for the subject of the ticket e-mail.
- [Ticket: XXX]
- XXX - Subject
When you use the first option, the ticket e-mails are automatically synced from Outlook Add-In, but if you select the second option the e-mails are not synced.
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Environment
SAP Cloud For Customer
SAP Outlook Client-side Add-in
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket; Tickets; Subject; Sync; Synchronization; Synced; Outlook; Add-In; Add-On; Email; Channel; , KBA , LOD-CRM-GW-OUT , Outlook , How To
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