You excluded a party role ABC (ABC represents party role ID) from search results in Account OWL. However, some accounts with party role ABC are still being shown in the results.
SAP Cloud for Customer
Reproducing the Issue
- Go to Customers workcenter, Accounts view.
- Click on the Advanced Search icon, then "+" in the Party Role field.
- Choose to exclude party role ABC and "OK".
- Click to show the results and see that there're some accounts with party role ABC are still being shown in the results.
The accounts that are being shown at the results have more than one party role assigned to it.
Parameter 'Party Role" is an attribute of the related table of involved parties (Account Team). You usually have several parties with different party roles assigned to an Account, therefore, a search with 'exclude' for party does not deliver meaningful results.
This is the expected system behavior.
Account; Advanced Search; Exclude; Party Role; , KBA , LOD-CRM-ACC , Account , How To