3201257 - Domain certificate renewal for SAP Cloud for Customer URLs (*.crm.ondemand.com) 2022

How to renew C4C Domain Certificate?

SAP Cloud for Customer

Background

The existing server certificate for domain “*.crm.ondemand.com” is renewed as it is going to expire on Dec 16th, 2022.

Scope

You will be affected if either of the below scenarios are applicable to you:

• Your browser does not have DigiCert Certificates.
• You have an inbound communication integration to your C4C product.

The SSL certificates for your below URLs are scheduled to be updated with new certificates.

myxxxxxx.crm.ondemand.com and myxxxxxx-sso.crm.ondemand.com

If you have third-party integrations like web services/APIs in your Cloud for Customer tenants, you may be required to update the domain certificate. These updates should be conducted by your internal IT resources.

Download new certificate

To download the latest certificate, go to your tenant URL and download the certificate which was recently updated. Below are the steps we need to follow to get a certificate.

1. Access your C4C URL and click on “View site information” (Lock symbol)

2. Click on Certificate (Valid) option as below

3. New renewed Domain certificate will be available for download:

We can see the whole certificate chain in “Certification Path”:

4. Click on “Details” tab and download the certificate to the desired path(local machine).

3199761 - FAQs -How to update/renew C4C Domain Certificate 

KBA , LOD-CRM-SEC , Security Topics , How To