Symptom
When attempting to upload both SSL and intermediate certificates in the CSB SSL tool, the following error is obtained :
'There's a problem with the SSL certificate file that's preventing it from uploading successfully.
The file could be corrupted, in the wrong format, or a different file altogether'
Environment
SAP SuccessFactors Recruiting Marketing
Reproducing the Issue
- From Admin Center navigate to Manage Career Site Builder;
- Open Tools > SSL Certificates;
- Try to upload the SSL certificate and intermediate files;
- You will receive an error informing you that there's a problem with your SSL certificate.
Cause
There could be a discrepancy between the end line characters in the files.
One of the files contains both CR = Carriage Return and LF = Line Feed while the other only has LF
Resolution
The superfluous end line characters must be removed so the files match.
- In Notepad ++ for example, under the Search tab, select Replace
- In Find what enter the values \r\n
- In Replace with enter the value \n
- Then click on Replace All
- Save file and reupload
Keywords
error, upload ssl certificate, rmk, corrupted file , KBA , LOD-SF-RMK-CER , Certificate Renewal, IP Address, Domain , LOD-SF-RMK-CSB , Career Site Builder , Problem
Product
Attachments
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