SAP Knowledge Base Article - Preview

3201534 - Scoping question for the Activation of the Agent Console Add-On is not available

Symptom

  • The System Administrator tries to scope the Agent Desktop (AD), but the question is not available
  • Activation of the AD is not possible even when a license for the AD exists for the Tenant in question


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Environment

  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sale

Product

SAP Cloud for Customer core applications 2202

Keywords

Agent Desktop, AD, Service Agent Console, Add-On, COD_SEOD_AGENT_QUEUE_WCF, 8011339 , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem

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