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SAP Knowledge Base Article - PublicSymptom
The Assigned To field in the Ticket screen is showing all employees and not just agents.
Environment
SAP Cloud for Customer
Cause
The behavior is correct, the filter All will show all Employees.
Resolution
You can use the Advanced search and save queries in order to met your company criteria.
Keywords
UI; Team; Information; , KBA , LOD-CRM-SRP , Service Request Processing , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
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