SAP Knowledge Base Article - Preview

3201562 - Chat Interactions are Duplicated for the Same External ID

Symptom

 You have noticed that the Chat Interactions are duplicated for the same External ID.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Placeholder; Ticket; CTI; Provider; , KBA , LOD-CRM-LA , Live Activity , How To

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