Can not enable Enable electronic signature for offer letters option in Manage Recruiting Settings page after the H1 2022 release.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Manage Recruiting Settings
- Enable Allow candidates to accept offers online
- Enable Enable electronic signature for offer letters
- Add DocuSign credential
- Go to other page
- Back to Manage Recruiting Settings
- Enable electronic signature for offer letters option is unchecked again
The issue has already been addressed to Product Support team and the cause is still under analysis.
The reason behind the change is still by investigated internally.
H2, release, DocuSign, RCM-107158, PTCH-38458 , KBA , LOD-SF-RCM , Recruiting Management , Bug Filed