SAP Knowledge Base Article - Public

3201734 - Cannot enable electronic signature in Manage Recruiting Settings page After H1 2022 - Recruiting Management

Symptom

Can not enable Enable electronic signature for offer letters option in Manage Recruiting Settings page after the H1 2022 release.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Manage Recruiting Settings
  2. Enable Allow candidates to accept offers online
  3. Enable Enable electronic signature for offer letters
  4. Add DocuSign credential

  1. Save
  2. Go to other page
  3. Back to Manage Recruiting Settings
  4. Enable electronic signature for offer letters option is unchecked again

Cause

The issue has already been addressed to Product Support team and the cause is still under analysis.

Resolution

The reason behind the change is still by investigated internally.

Keywords

H2, release, DocuSign, RCM-107158, PTCH-38458 , KBA , LOD-SF-RCM , Recruiting Management , Bug Filed

Product

SAP SuccessFactors Recruiting 2211