SAP Knowledge Base Article - Public

3201838 - [Onboarding] Default Event Reason Rule is not working post 1H 2022 Release

Symptom

Internal Hires and subsequent Onboarding processes are being skipped for candidates. This was working as expected prior to the 1H 2022 release. This is happening specifically when Event Reason is passed via Business Rule for Internal Hires

Environment

SAP SuccessFactors Onboarding

Cause

  •  In b2205, a new rule context called "API" has been introduced and this has a default value as 'Yes'

  • Supported Context in BCUI - SAP Help Portal | SAP Help Portal - Compare against b2111 to see the difference.

  • We pick up onSave rules that have only Onboarding Rule Context as 'Yes'. This is the reason the rule is skipped.

Resolution

  • onSave rules should have only the Onboarding Context set as 'Yes'. All other contexts should be set as 'No'.

  • This is a pre-requirement to pick up rules for execution during the internal hire flow.

  • API context should be set as 'No' as a workaround to resolve this issue post b2205.

Keywords

Default Event Reason, Event Reason, Internal Hire, Crossboarding, Rule, KI2205 , KBA , LOD-SF-OBX-XBD , Crossboarding , Problem

Product

SAP SuccessFactors Onboarding 2205