SAP Knowledge Base Article - Public

3202038 - Youtube Tickets are all Broadcasts


You set up Youtube integration for Ticket creation and noticed all Tickets are created as Broadcasts.


SAP Cloud for Customer


Differently from other Social Media Integration scenarios, Youtube integration considers the video as the Ticket Broadcast and all comments will be threaded there.


This is the current expected behavior of SAP Cloud for Customer.

1.  If you are a partner: please use or the Partnerfinder.
2.  If you are a customer:

    1. Contact your Account Executive;
    2. Check the link

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.

See Also

Help Center - Add YouTube Social Media Channels


SM ; Facebook ; Twitter ; Instragram ; Ticket Category ; Type ; Broadcast ; Social Media Messages , KBA , LOD-CRM-SC-SM , Social Media , How To


SAP Cloud for Customer core applications all versions