SAP Knowledge Base Article - Public

3202038 - Youtube Tickets are all Broadcasts

Symptom

You set up Youtube integration for Ticket creation and noticed all Tickets are created as Broadcasts.

Environment

SAP Cloud for Customer

Cause

Differently from other Social Media Integration scenarios, Youtube integration considers the video as the Ticket Broadcast and all comments will be threaded there.

Resolution

This is the current expected behavior of SAP Cloud for Customer.

1.  If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
2.  If you are a customer:

    1. Contact your Account Executive;
    2. Check the link https://www.sap.com/services/innovation.html#contact-us.

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.

See Also

Help Center - Add YouTube Social Media Channels

Keywords

SM ; Facebook ; Twitter ; Instragram ; Ticket Category ; Type ; Broadcast ; Social Media Messages , KBA , LOD-CRM-SC-SM , Social Media , How To

Product

SAP Cloud for Customer core applications all versions