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SAP Knowledge Base Article - PreviewSymptom
You set up Youtube integration for Ticket creation and noticed all Tickets are created as Broadcasts.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
SM ; Facebook ; Twitter ; Instragram ; Ticket Category ; Type ; Broadcast ; Social Media Messages , KBA , LOD-CRM-SC-SM , Social Media , How To
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