SAP Knowledge Base Article - Preview

3202051 - Running Live Activity and Agent Desktop together in the same Tenant

Symptom

  • You are trying to run Live Activity and Agent Desktop in the same tenant 
  • Are theses scenarios possible and supported?

    Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

  • SAP Cloud for Service
  • SAP Cloud for Customer
  • SAP Cloud for Sales

Product

SAP Cloud for Customer core applications 2202

Keywords

Coexisting, LA and AD, Live Activity and Agent Desktop, Can I use both Live Activity and Service Agent Console add-on? , KBA , LOD-CRM-LA , Live Activity , Problem

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