SAP Knowledge Base Article - Preview

3202053 - Incoming CTI interactions causes email/notes unsaved draft

Symptom

  • Draft e-mail or note data would be lost when a new inbound CTI interaction arrives to the Live Activity or Agent Desktop
  • Incoming causes e-mail draft from case disappear


Read more...

Environment

  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sales

Product

SAP Cloud for Customer core applications 2202

Keywords

Loss data, lost draft, e-mail, incoming, phone call, Auto-Save draft, Note, data loss , KBA , LOD-CRM-SRP , Service Request Processing , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.