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SAP Knowledge Base Article - PreviewSymptom
- Draft e-mail or note data would be lost when a new inbound CTI interaction arrives to the Live Activity or Agent Desktop
- Incoming causes e-mail draft from case disappear
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Environment
- SAP Cloud for Customer
- SAP Cloud for Service
- SAP Cloud for Sales
Product
SAP Cloud for Customer core applications 2202
Keywords
Loss data, lost draft, e-mail, incoming, phone call, Auto-Save draft, Note, data loss , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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