SAP Knowledge Base Article - Public

3202092 - Error "The Account ID, API user email and password combination you entered was not recognised." when activating Docusign - Onboarding 1.0

Symptom

Error when trying to activate Docusign - The Account ID, API user email, and password combination you entered was not recognized.

Environment

SAP SuccessFactors Onboarding 1.0

Cause

User ID is incorrect.

Resolution

Review if the user ID provide is an email, it should be an email.

Keywords

UserID , incorrect , docusign , E-sign , E-signature , KBA , LOD-SF-OBD-DSN , DocuSign , Problem

Product

SAP SuccessFactors Onboarding all versions