Symptom
- We have both Onboarding 1.0 and Onboarding enabled, yet we have not fully configure Onboarding.
- When we try to initiate onboarding 1.0 following error displays
- 'We were unable to initiate this onboarding process (2.0) because the values for the following fields are missing or,
not mapped: [Hiring Manager - (reference ID: hiringManager)]'
Environment
- SAP SuccessFactors Onboarding
- SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Login to BizX
- Proxy as the recruiter
- Navigate to Recruiting
- Click on the candidate in the correct requisition
- Open candidate's record > Take Action
- Initiate Onboarding, error display
- 'We were unable to initiate this onboarding process (2.0) because the values for the following fields are missing,
or not mapped: [Hiring Manager - (reference ID: hiringManager)]'
Cause
- The Hiring Manager field is mapped in Recruit-Hire-Data mapping tool and in the setup Onboarding 1.0 Integration tool.
- Value is passed for the manager field in Onboarding 1.0, but not in Onboarding even though it's mapped for both.
Resolution
Please update the Recruit-to-Hire Data Mapping to use the correct RCM field ID: hiringManagerName (not hiringManager).
Because both Onboarding solutions are enabled in the same instance, use the Onboarding Integration Setup tool to distinguish which product should initiate:
- Navigate to BizX and open the Onboarding Integration Setup tool.
- Select “Apply Onboarding to Job Requisitions that meet ANY of the following criteria.”
- Add filters based on your business needs (for example, Country equals Hungary).
With this configuration, Onboarding will initiate only for requisitions matching the defined criteria (e.g., Country = Hungary), while Onboarding 1.0 will initiate for all other cases.
For additional guidance, please refer to the implementation guide.
See Also
Keywords
hiringManagerName, hiringManager, Recruit-to-Hire Data Mapping, Onboarding Integration Setup, BizX, apply criteria, job requisitions, filter, country equals Hungary, differentiate products, Onboarding, Onboarding 1.0, implementation guide , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem
SAP Knowledge Base Article - Public