SAP Knowledge Base Article - Public

3202358 - We were unable to initiate this onboarding process (2.0) because the values for the following fields are missing or not mapped: [Hiring Manager - (reference ID: hiringManager)

Symptom

  • We have both Onboarding 1.0 and Onboarding enabled, yet we have not fully configure Onboarding.
  • When we try to initiate onboarding 1.0 following error displays
  • 'We were unable to initiate this onboarding process (2.0) because the values for the following fields are missing or,
    not mapped: [Hiring Manager - (reference ID: hiringManager)]'

 

Environment

  • SAP SuccessFactors Onboarding
  • SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Login to BizX
  2. Proxy as the recruiter
  3. Navigate to Recruiting
  4. Click on the candidate in the correct requisition
  5. Open candidate's record > Take Action
  6. Initiate Onboarding,  error display 
  7. 'We were unable to initiate this onboarding process (2.0) because the values for the following fields are missing,
    or not mapped: [Hiring Manager - (reference ID: hiringManager)]'

Cause

  • The Hiring Manager field is mapped in Recruit-Hire-Data mapping tool and in the setup Onboarding 1.0 Integration tool.
  • Value is passed for the manager field in Onboarding 1.0, but not in Onboarding even though it's mapped for both.

Resolution

Because both products are enabled in the same instance you have to use the Onboarding Integration Setup tool to differentiate between the two products.

  1. Navigate to Bizx
  2. Search for tool Onboarding Integration Setup
  3. Choose option "Apply Onboarding to Job Requisitions that meet ANY of the following criteria"
  4. Add a filter based on your business need e.g. if country equal Hungary 
  5. This means that Onboarding will only initiate if the country is equal to Hungary, while Onboarding 1.0 will initiate for every other country.

For more details on the feature, please read our implementation guide.

Combined Instances of Onboarding 1.0 and Onboarding

See Also

Combined Instances of Onboarding 1.0 and Onboarding

Keywords

We were unable to initiate this onboarding process (2.0) because the values for the following fields are missing or not mapped: [Hiring Manager - (reference ID: hiringManager)]
Initiate, failed, Onboarding 1.0, OBX, OBD , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding