Symptom
Some users are seeing 'Job Information' under "profile -> Actions -> Take actions : Change Job and Compensation Info" however some users see "Job History"
Environment
SAP SuccessFactors HXM suite
Reproducing the Issue
- Go to profile
- click on Action -> Take Actions: Change Job and Compensation Info
- you will see the option 'Job History'
- the expected behavior is to see 'Job Information' not 'Job history'
Cause
- There is a missing locale in the data model for "Job Information".
- For example the locale en_US is missing in the data model as below:
<hris-element id="jobInfo">
<label>Job Information</label>
<label xml:lang="de-DE">Stelleninformationen</label>
<label xml:lang="en-GB">Job Information</label>
<label xml:lang="es-ES">Información del puesto</label>
<label xml:lang="fr-FR">Données emploi</label>
<label xml:lang="ja-JP">職務情報</label>
<label xml:lang="ko-KR">직무 정보</label>
<label xml:lang="nl-NL">Functie-informatie</label>
<label xml:lang="pt-BR">Informações do cargo</label>
<label xml:lang="pt-PT">Informação de trabalho</label>
<label xml:lang="ru-RU">Информация о должности</label>
<label xml:lang="zh-CN">职务信息</label>
<label xml:lang="zh-TW">職務信息</label> - User with locale as en_US will get the label not from the data model but from the Default Label file (you can download the Default Label from Admin Centre -> Manage Languages)
Resolution
The behavior is as below:
- The system will use the label from the data model for the selected locale (e.g. en_US locale is in used, the system will check the data model for Job Information en_US locale)
- If the locale is missing , the system will check the key/value pair from the Default Label
- In the Default Label .csv file (exported from Manage Languages) the key/value in question is (to find the key use English DEBUG locale and navigate to profile -> Actions -> Take actions : Change Job and Compensation Info -> Job History or Job Information):
EMPFILE_HRIS_JOB_HISTORY / Job History - The users with en_US locale will see Job History under profile -> Actions -> Take actions : Change Job and Compensation Info
- While the users with en_GB will see Job Information (present from the data model)
See Also
Keywords
KBA , LOD-SF-EC , Employee Central , LOD-SF-EC-JOB , Job Information , LOD-SF-PLT-LAN , Manage Language & Text Replacements , Problem
Product
SAP SuccessFactors HXM Suite all versions