When attempting to upload an SSL certificate in CSB, the error is returned 'SSL with same serial number already exists' and the cert is not uploaded.
SAP SuccessFactors Recruiting Marketing
Customer uploaded a cert with issues, most probably invalid characters. As a result, the install failed.
If the customer deletes the files in CSB and attempts to reupload, they won't be able to as the file is already present in the Database and they will get this error.
At that point, only Operations can fix the entry in the Databse by obtaining the correct files from the customer.
A case with Support is therefore required.
KBA , LOD-SF-RMK-CER , Certificate Renewal, IP Address, Domain , LOD-SF-RMK-CSB , Career Site Builder , Problem
SAP SuccessFactors Recruiting all versions