Symptom
You created an html e-mail template, i.e. for Customer Invoice. However, the text is showing "cryptic".
Environment
SAP Business ByDesign
Reproducing the Issue
You have already created and added an Html E-Mail template to the customer invoice with the text
"SAP Is testing UI html e-mail text template"
- Navigate to the relevant work center. In our example:
- Customer Invoice
- Invoice documents
- Edit au un-released invoice
- Click the "You can also" button and here look at the e-mail text body
Result: you would see something like this:
<html xmlns:v="urn:schemas-microsoft-com:vml"
xmlns:o="urn:schemas-microsoft-com:office:office"
xmlns:w="urn:schemas-microsoft-com:office:word"
xmlns:m="http://schemas.microsoft.com/office/2004/12/omml"
xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=windows-1252">
<meta name=ProgId content=Word.Document>
<meta name=Generator content="Microsoft Word 15">
<meta name=Originator content="Microsoft Word 15">
<link rel=File-List
href="SAP%20Is%20testing%20UI%20html%20email%20text%20template_files/filelist.xml">
<!--[if gte mso 9]><xml>
<o:DocumentProperties>
<o:Author>XXXXXXXXX</o:Author>
<o:LastAuthor>XXXXXXXXX</o:LastAuthor>
<o:Revision>1</o:Revision>
<o:TotalTime>1</o:TotalTime>
<o:Created>2022-05-13T07:15:00Z</o:Created>
<o:LastSaved>2022-05-13T07:16:00Z</o:LastSaved>
<o:Pages>1</o:Pages>
<o:Words>6</o:Words>
<o:Characters>37</o:Characters>
<o:Lines>1</o:Lines>
<o:Paragraphs>1</o:Paragraphs>
<o:CharactersWithSpaces>42</o:CharactersWithSpaces>
<o:Version>16.00</o:Version>
</o:DocumentProperties>
<o:OfficeDocumentSettings>
<o:AllowPNG/>
</o:OfficeDocumentSettings>
</xml><![endif]-->
<link rel=themeData
href="SAP%20Is%20testing%20UI%20html%20email%20text%20template_files/themedata.thmx">
<link rel=colorSchemeMapping
href="SAP%20Is%20testing%20UI%20html%20email%20text%20template_files/colorschememapping.xml">
<!--[if gte mso 9]><xml>
<w:WordDocument>
<w:TrackMoves/>
<w:TrackFormatting/>
<w:PunctuationKerning/>
<w:ValidateAgainstSchemas/>
<w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid>
<w:IgnoreMixedContent>false</w:IgnoreMixedContent>
<w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText>
Cause
In the ByD UI, the text is not plain text. If you send out the document by mail, the html e-mail template will be shown correct.
Resolution
This is the expected system behavior and that e-mail text is read-only, too, while the generic e-mail text can be manually changed.
Keywords
Html e-mail template, e-mail text Body , KBA , AP-RC-OUT , Output Management , How To