SAP Knowledge Base Article - Public

3202783 - 404 Error in Guided Selling


You see the error 404 pop-up in your Guided Selling views.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work centre
  2. Go to the Guided Selling view

Several issues occur:

  1. 404 errors popping up: 
  • A 404 error pops up on GS the OWL
  • A 404 pops-up when you open any Opp in GS
  • You can x-out of the error (close the error banner), but it will pop up again if you navigate to a new opportunity within GS, or go back to the GS OWL, any view switch seems to be calling the 404 error.
  1. Missing Opportunities in Kanban view.
  2. Missing Sales Phase bar



Guided Selling relies heavily on correct Sales Cycle and Sales Phase configuration.

If a Sales Cycle does not have any Sales Phases associated with it, this will cause an error/ inconsistencies.

The Kanban view has lanes which are representative of Sales Phases within the chosen Sales Cycles, and in this case - if there is no Sales Phase associated - that view would be blank - that is Correct system behaviour.

The Table view shows you opportunities which have an assignment to this Sales Cycles.

On opening the opportunity, we try to create a progress bar - showing where the opportunity lies and what will be its path - in direct reference of its Sales Phase movement.

Again, if there is no sales Phases for a particular Sales Cycle - it will not show that tracker.


  1. Regarding the error message being a generic 404: will enhance our code to show more meaningful error messages in the future.
  2. Please maintain correct Sales Phases in your configuration of the Sales Cycles in C4C to have this issue resolved.

Go to Business Configuration > Implementation Projects > Select your project and navigate to Open Activity List > Fine-Tune  > Sales Cycles and Phases > here, define your sales processes.

See Also


KBA , LOD-CRM-SBS-GS , Guided Selling and Playbook , Problem


SAP Cloud for Customer core applications 2202