SAP Knowledge Base Article - Public

3202830 - Envelopes Showing in Awaiting Signature - Onboarding

Symptom

All the documents are being signed properly in onboarding however the envelopes still showing in awaiting signature and forms not sent signed to DocuSign.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Cause

  • SOAP Interface check box is enabled;
  • The connection to SAPSF is not activate.

Resolution

  1. In DocuSign.
  2. Navigate to Settings.
  3. Connect.
  4. Select Actions, Edit on the correct Onboarding URL.


  5. Please uncheck the SOAP option as showed in he screenshot:


  6. Also, guarantee that the connection between DocuSign and SAPSF is activate:

Keywords

OBX, onboarding, docusign, envelopes, awaiting signature, SOAP, envelopes not updated , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem

Product

SAP SuccessFactors Onboarding all versions

Attachments

Pasted image.png
image.png
image.png