Symptom
All the documents are being signed properly in onboarding however the envelopes still showing in awaiting signature and forms not sent signed to DocuSign.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Onboarding
Cause
- SOAP Interface check box is enabled;
- The connection to SAPSF is not activate.
Resolution
- In DocuSign.
- Navigate to Settings.
- Connect.
- Select Actions, Edit on the correct Onboarding URL.
- Please uncheck the SOAP option as showed in he screenshot:
- Also, guarantee that the connection between DocuSign and SAPSF is activate:
Keywords
OBX, onboarding, docusign, envelopes, awaiting signature, SOAP, envelopes not updated , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem
Product
SAP SuccessFactors Onboarding all versions
Attachments
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