SAP Knowledge Base Article - Public

3202830 - Envelopes Showing in Awaiting Signature - Onboarding


All the documents are being signed properly in onboarding however the envelopes still showing in awaiting signature and forms not sent signed to DocuSign.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding


  • SOAP Interface check box is enabled;
  • The connection to SAPSF is not activate.


  1. In DocuSign.
  2. Navigate to Settings.
  3. Connect.
  4. Select Actions, Edit on the correct Onboarding URL.

  5. Please uncheck the SOAP option as showed in he screenshot:

  6. Also, guarantee that the connection between DocuSign and SAPSF is activate:


OBX, onboarding, docusign, envelopes, awaiting signature, SOAP, envelopes not updated , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem


SAP SuccessFactors Onboarding all versions


Pasted image.png