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SAP Knowledge Base Article - PublicSymptom
Certain websites when added as an external link or in a Collection, does not auto-populate the thumbnail and description information. Other websites work with no issues.
Environment
SAP SuccessFactors Learning
Cause
The external website is discarding the user-agent Java information or other necessary data. The website could also be rejecting the user-agent strings from Learning.
Resolution
If possible, reach out to the website owner to troubleshoot further. There are no configurations in Learning to change this behavior.
Keywords
collection, external, links, website, URL, not, loading, thumbnail, image, metadata, user, agent, working, , KBA , LOD-SF-LMS-COL , Collections , Problem
Product
SAP SuccessFactors Learning 2205
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