SAP Knowledge Base Article - Preview

3202927 - Unable to receive verification code for newly created e-mail channel after rerouting to the technical e-mail address

Symptom

  • The Administrator has setup a new e-mail channel in C4C
  • When attempting to verify the e-mail, no verification code is received since the reroute to the technical e-mail address was already set, prior to verifying the e-mail
  • The verification code was sent to the Technical e-mail address instead


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Environment

  • SAP Cloud for Customer
  • SAP Cloud for Sales
  • SAP Cloud for Service

Product

SAP Cloud for Customer core applications 2202

Keywords

Gmail, inbox, verification, validating, code, technical e-mail, B2B Support Scenario: cod.b2b.servicerequest@myXXXXXX.mail.crm.ondemand.com B2C Support Scenario: cod.servicerequest@myXXXXXX.mail.crm.ondemand.com Employee Support Scenario: cod.employeesupport@myXXXXXX.mail.crm.ondemand.com , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-EML , Email , Problem

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