SAP Knowledge Base Article - Preview

3202981 - A problem occurred while checking the system health (NO_RESPONSE)

Symptom

During test of an automation in Cloud Studio you get a popup with following message:

Error: A problem occurred while checking the system health (NO_RESPONSE)

  • The Desktop Agent could not be reached.
  • Please make sure your browser extension is activated and up to date, and then refresh the page. Message sent to the Studio Agent: "method": "healthCheck"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP Process Automation
  • SAP Intelligent Robotic Process Automation

Product

SAP Build Process Automation 1.0 ; SAP Build Process Automation, desktop agent 3.0 ; SAP Intelligent Robotic Process Automation 1.0 ; SAP Intelligent Robotic Process Automation 1.0, on-premise edition

Keywords

SAP Intelligent RPA, testing automation, Cloud Studio, agentHealthCheck, The Desktop Agent could not be reached. Please make sure your browser extension is activated and up to date, and then refresh the page. If you just installed or updated your extension try to restart all your browser instances. NO_RESPONSE , KBA , BPI-PA , SAP Build Process Automation , CA-ML-IPA , IPA , Problem

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