SAP Knowledge Base Article - Public

3203072 - New Home Page Learning Tiles Post 1H 2022 Release - Behaviors & Upgrades

Symptom

Post the 1H 2022 release, the Learning Assignments and Learning Approvals tiles are showcasing the following behaviors:

  • Not displaying expected information
  • Not able to complete or start the upgrade jobs in Upgrade Center

Environment

  • SAP SuccessFactors Learning
  • SAP SuccessFactors HXM Suite

Resolution

Pre-read: New Home Page migrations along with upgrade jobs are paused for all instances. To see more details on this information, please see the Community.

Not Displaying Expected Information:

Scenario 1: Preview Environments with Tile Upgrade Jobs Completed

  • There is no change in behavior in this scenario and the tiles should be working as per the description in the What's New Viewer. Before engaging SAP Support, validate that Learning and HXM Suite is on a preview release cycle.
    • Go to Learning Administration > System Administration > Environment > Update History > Make sure that b2205.0.1 patch was on April 15th or 16th. Any other date and this is not a Preview release Learning environment.
    • Make sure that your HXM Suite (BizX) URL in the browser is a preview environment URL (ex. hcm44preview.sapsf.com compared to hcm44.sapsf.com)
      • If there is a mismatch of environment release cycles, please continue checking through the scenarios.
  • Next Steps: Raise an incident with SAP Support and provide examples of information that should be expected (Cross reference the What's New Viewer topics to make sure it's not a current limitation).

Scenario 2: Mismatch of Non-Production Environment Release Cycles with Tile Upgrade Jobs Completed

  • Due to being in an unsupported configuration, there might be issues with the Learning Tiles not working as per the 1H 2022 release enhancements.
  • The tiles will continue to work in the same capacity as the initial release of 2H 2021.
  • To validate if the environments are mismatched:
    • Go to Learning Administration > System Administration > Environment > Update History > Make sure that b2205.0.1 patch was on April 15th or 16th. Any other date and this is not a preview release Learning environment.
    • Check your HXM Suite (BizX) URL in the browser. If it displays preview in the URL then it's on a preview release cycle (ex. hcm44preview.sapsf.com compared to hcm44.sapsf.com).
  • Next Steps: Check the Community for when the upgrade jobs will no longer be paused and continued rollout of the home page migration continue.

Scenario 3: Production Environments with Tile Upgrade Jobs Completed

  • At this time it is currently expected that any 1H 2022 enhancements to the Learning Tiles for New Home Page will work at the same capacity as the 2H 2021 release.
  • Next Steps: We will provide more information when this behavior will change.

Not Able to Complete or Start the Upgrade Jobs in Upgrade Center

Scenario 1: Mismatch of Non-Production Environments Release Cycles

  • Due to being in an unsupported configuration, the upgrade jobs might cancel or not be able to be completed.
  • To validate if the environments are mismatched:
    • Go to Learning Administration > System Administration > Environment > Update History > Make sure that b2205.0.1 patch was on April 15th or 16th. Any other date and this is not a preview release Learning environment.
    • Check your HXM Suite (BizX) URL in the browser. If it displays preview in the URL then it's on a preview release cycle (ex. hcm44preview.sapsf.com compared to hcm44.sapsf.com).
  • Next Steps: Check the Community for when the upgrade jobs will no longer be paused and continued rollout of the home page migration continue.

Scenario 2: Production Environments

  • Due to our global pause on all New Home Page upgrade jobs, the jobs will not be able to be completed even if they were failing prior to the pause date. We apologize for the inconvenience as there is no current workaround.
  • Next Steps: Check the Community for when the upgrade jobs will no longer be paused and continued rollout of the home page migration continue.

Scenario 3: Preview Environments

  • To validate if the environments are on preview release cycles:
    • Go to Learning Administration > System Administration > Environment > Update History > Make sure that b2205.0.1 patch was on April 15th or 16th. Any other date and this is not a preview release Learning environment.
    • Check your HXM Suite (BizX) URL in the browser. If it displays preview in the URL then it's on a preview release cycle (ex. hcm44preview.sapsf.com compared to hcm44.sapsf.com).
  • If both the tenants are on preview release cycles and the upgrade jobs are failing or reverted, with very stringent criteria, SAP will consider on a case by case basis if the upgrade job can be ran ad-hoc. This can only be done on preview environments and the functionality will behave as per 1H 2022 enhancements on the tiles.
  • Next Steps: It is highly recommended to wait until the upgrade jobs are no longer paused as per the updates in the Community. If there is no longer a pause on the upgrade jobs and the jobs are not completing, SAP Support can troubleshoot further.

Keywords

tiles, tile, assignments, approvals, new, home, page, experience, 1h, 2022, upgrade, not, working, complete, behavior, lms, learning, , KBA , LOD-SF-LMS-TIL , Landing Page and Tiles , LOD-SF-LMS-INT , Integrations with BizX , Problem

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Learning all versions