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3203109 - Duplicate orders in ERP when using the SapCpiOmmOrderOutboundAction

Symptom

More than one order is created in ERP for one order existing in SAP Commerce. The issue is intermittent.

Following statements are shown in the logs:

{"instant":{"epochSecond":1651586819,"nanoOfSecond":559844000},"thread":"TaskExecutor-master-5166-ProcessTask [8799215485878]","level":"INFO","loggerName":"de.hybris.platform.sap.sapcpiorderexchange.actions.SapCpiOmmOrderOutboundAction","message":"The OMM order [0003018172] has been successfully sent to the SAP backend through SCPI! \nThe order [0003018172] has been sent successfully to ERP! The IDoc number is []","endOfBatch":false,"loggerFqcn":"org.apache.log4j.Category","contextMap":{"Tenant":""},"threadId":5166,"threadPriority":5,"origin":"PLATFORM"}{"instant":{"epochSecond":1651586824,"nanoOfSecond":515992000},"thread":"TaskExecutor-master-5166-ProcessTask [8799215485878]","level":"WARN","loggerName":"de.hybris.platform.processengine.definition.ActionNode","message":"Transaction rollback exception has occured. Action has to be retried.","endOfBatch":false,"loggerFqcn":"org.apache.log4j.Category","contextMap":{"Tenant":""},"threadId":5166,"threadPriority":5,"origin":"PLATFORM"}{"instant":{"epochSecond":1651586834,"nanoOfSecond":937260000},"thread":"TaskExecutor-master-5631-ProcessTask [8799215485878]","level":"INFO","loggerName":"de.hybris.platform.sap.sapcpiorderexchange.actions.SapCpiOmmOrderOutboundAction","message":"The OMM order [0003018172] has been successfully sent to the SAP backend through SCPI! \nThe order [0003018172] has been sent successfully to ERP! The IDoc number is []","endOfBatch":false,"loggerFqcn":"org.apache.log4j.Category","contextMap":{"Tenant":""},"threadId":5631,"threadPriority":5,"origin":"PLATFORM"}


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Keywords

KBA , CEC-SCC-INT-S4I-S4O , S4 Order Management , Problem

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