3203110 - Error message "Cancel of Goods Issue not allowed with existing Bill &1" in Warehouse Monitor app

The delivery status is inconsistent between LE and EWM side. Stuck queue is found at Tool node in Warehouse Monitor app, with the error message:
Cancel of Goods Issue not allowed with existing Bill &1 (/SPE/VL 269)

SAP S/4HANA Cloud Public Edition

1. Create outbound delivery and distribute it to EWM.
2. Complete picking and goods issue at EWM side. The GM status is completed at LE side.
3. Create billing document for the outbound delivery.
4. Reverse goods issue at EWM side.
5. EWM status is goods issue "Not started" but GM status is still "C" at LE side. Stuck queue can be found at APP "Warehouse monitor".

The error is caused by improper handling that user reversed goods issue before reversing billing document.

The correct process should be:

1. Create outbound delivery and distribute it to EWM.
2. Complete picking and goods issue at EWM side. The GM status is completed at LE side.
3. Create billing document for the outbound delivery.
4. Reverse billing document.
5. Reverse goods issue at EWM side.

The error can be fixed with the following steps:

1. Reverse billing document with Manage Billing Documents app.
2. Reprocess the stuck queue with Warehouse Monitor app.

Note: If the billing document cannot be reversed for business reasons, then the delivery has to be processed at the backend from SAP side.
Please open a case to SAP Support under component SCM-EWM-DLP-2CL to address this issue.  

billing document, /SPE/VL 269, outbound delivery, goods issue, goods movement, scope item 3BS, stuck queue, Warehouse Monitor , KBA , LO-SPM-OUT-2CL , Outbound Process (Public Cloud) , SCM-EWM-DLP-2CL , Delivery Processing (Public Cloud) , Problem