Symptom
- Click start on I-9 Section 2 task and receive error "Unable to fetch data"
- Error Invalid property names: FOCompany/name_en_US
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Open tile Complete Section 2 and Section 3 of form I-9 Tile
- Click Start of any candidate
- Page will not load
- Error presented
- "Unable to fetch data"
Cause
en_US locale disabled in the instance
Resolution
US forms have a default locale of en_US therefore you must have en_US locale enabled in the instance for forms to appear
Keywords
locale, en_US, unable to fetch form data, I-9 Section 2, i9 section 2, Complete Section 2 and Section 3 of form I-9, Invalid property names: FOCompany/name_en_US , KBA , LOD-SF-OBX-EVF , Everify , Problem
Product
SAP SuccessFactors Onboarding 2105 ; SAP SuccessFactors Onboarding 2111