SAP Knowledge Base Article - Public

3203678 - Unable to fetch form data error for I-9 section 2 - Onboarding

Symptom

  • Click start on I-9 Section 2 task and receive error "Unable to fetch data"
  • Error Invalid property names: FOCompany/name_en_US

Environment

SAP SuccessFactors Onboarding 

Reproducing the Issue

  1. Open tile Complete Section 2 and Section 3 of form I-9 Tile
  2. Click Start of any candidate
  3. Page will not load
  4. Error presented
  5. "Unable to fetch data"

Cause

en_US locale disabled in the instance

Resolution

US forms have a default locale of en_US therefore you must have en_US locale enabled in the instance for forms to appear

Keywords

locale, en_US, unable to fetch form data, I-9 Section 2, i9 section 2, Complete Section 2 and Section 3 of form I-9, Invalid property names: FOCompany/name_en_US , KBA , LOD-SF-OBX-EVF , Compliance 2.0 for i9 and everify , Problem

Product

SAP SuccessFactors Onboarding 2105 ; SAP SuccessFactors Onboarding 2111