SAP Knowledge Base Article - Public

3203679 - Onboarding specific documents not visible under Manage Documents - Onboarding

Symptom

  • No Onboaring documents are visible in Manage Documents
  • Can see the documents in Dashboard > Actions > Onboarding Documents

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to Manage Documents
  2. Filter with the entity Onboardee
  3. No Results

Cause

User does not have permission to the service user in any role

Resolution

  1. Ensure all prerequisite permissions listed here are granted
  2. For the user that cannot see the documents 
  3. In their affected role ensure service user is included in the target population of the role
  4. Service user must be included in target as they are used to upload documents to manage documents

Keywords

manage documents, visibility, onboardee, onboarding documents, cannot see documents, document category , KBA , LOD-SF-OBX-DM , Document Management , Problem

Product

SAP SuccessFactors Onboarding 2111