SAP Knowledge Base Article - Public

3203679 - Onboarding specific documents not visible under Manage Documents - Onboarding


  • No Onboaring documents are visible in Manage Documents
  • Can see the documents in Dashboard > Actions > Onboarding Documents


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to Manage Documents
  2. Filter with the entity Onboardee
  3. No Results


User does not have permission to the service user in any role


  1. Ensure all prerequisite permissions listed here are granted
  2. For the user that cannot see the documents 
  3. In their affected role ensure service user is included in the target population of the role
  4. Service user must be included in target as they are used to upload documents to manage documents


manage documents, visibility, onboardee, onboarding documents, cannot see documents, document category , KBA , LOD-SF-OBX-DM , Document Management , Problem


SAP SuccessFactors Onboarding 2111