Symptom
- No Onboaring documents are visible in Manage Documents
- Can see the documents in Dashboard > Actions > Onboarding Documents
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Navigate to Manage Documents
- Filter with the entity Onboardee
- No Results
Cause
User does not have permission to the service user in any role
Resolution
- Ensure all prerequisite permissions listed here are granted
- For the user that cannot see the documents
- In their affected role ensure service user is included in the target population of the role
- Service user must be included in target as they are used to upload documents to manage documents
Keywords
manage documents, visibility, onboardee, onboarding documents, cannot see documents, document category , KBA , LOD-SF-OBX-DM , Document Management , Problem
Product
SAP SuccessFactors Onboarding all versions