SAP Knowledge Base Article - Public

3203725 - Error when adding Product Recommendation block: Cannot include block "&1". Scenario "&2" (&3) cannot be found.

Symptom

Unable to add the Product Recommendation block in the Email Content even though the Scenario/model is active. You see the error Message no. CM_CUAN_ME_PLUGIN020: Cannot include block "&1". Scenario "&2" (&3) cannot be found.

Environment

  • SAP Marketing Cloud

Reproducing the Issue

Try to add the Product Recommendation block in the email.

Cause

The recommendation type setup on the recommendation model is not supported by Emails on Content Studio.

Resolution

The Recommendation Model Type for scenarios to be used with offer or product recommendation blocks in email and email templates must be SAP Marketing Product or SAP Marketing Offer Content. You may consider changing the Recommendation Type in the app "Recommendation Model Types".

See Also

  1. Recommendation Model Types
    Choose a Recommendation Type.
    Configure recommendation scenarios you want to use in offer or product recommendation blocks in emails and email templates with a Recommendation Model Type that you defined with SAP Marketing Product or SAP Marketing Offer Content as the Recommendation Type.
  2. Creating Product Recommendation Blocks in Email Templates and Emails

Keywords

CM_CUAN_ME_PLUGIN 020 , KBA , CEC-MKT-MEM , Content Studio: E-Mails and other messages , CEC-MKT-PRI , Recommendation , Problem

Product

SAP S/4HANA Cloud 2202