SAP Knowledge Base Article - Public

3204051 - Docusign Error - Exception in EnvelopeIntegration.RunIntegration

Symptom

  • Exception in EnvelopeIntegration.RunIntegration in DocuSign
  • 403 Forbidden error

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

Step 1: Onboarding initiated for New Hire
Step 2: New hire receives Docusign email for signature and completes signature process
Step 3: DocuSign does not send signature completion status back to SF.

Error Exception in EnvelopeIntegration.RunIntegration:

Cause

Newly added DocuSign IPs were missing in Successfactors whitelisted IP list

Resolution

  • The additional IPs are whitelisted as part of below code correction which will resolve the issue. 
  • Pending release on b2211 - OBX-22528

See Also

3197465 - Connection to SF is Changing to "inactive" in DocuSign side - Onboarding

Keywords

DocuSign error, EnvelopeIntegration.RunIntegration, 403 forbidden error, 403 error, whitelist, IP address, OBX-22528 , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem

Product

SAP SuccessFactors HXM Core 2111