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SAP Knowledge Base Article - PreviewSymptom
- You have a CTI integration using Live Activity
- User noticed that when working on a ticket, there is data loss when a new inbound phone call, chat, sms etc, arrives
- After the inbound interaction is done, when navigating back to the ticket, the previously entered information is lost
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Cloud for Service
- SAP Cloud for Sales
- SAP Cloud for Customer
- Sinch Contact Pro
- SAP Contact Center
- SAP Local Adapter
Product
SAP Cloud for Customer core applications 2202
Keywords
Auto-save, decription, not saved, data loss, tickets, live activity, description value disappears when incoming call is connected, Subject, roundtrip, CTI, clear, deleted , KBA , erased , deleted , dissapears , data loss , description , cloud for service , c4c , LOD-CRM-LA , Live Activity , LOD-CRM-SRP , Service Request Processing , Problem
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