3204112 - Text in description field within a ticket gets deleted once an inbound Live Activity interaction arrives

Symptom

You have a CTI integration using Live Activity
User noticed that when working on a ticket, there is data loss when a new inbound phone call, chat, sms etc, arrives
After the inbound interaction is done, when navigating back to the ticket, the previously entered information is lost
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Cloud for Service
SAP Cloud for Sales
SAP Cloud for Customer
Sinch Contact Pro
SAP Contact Center
SAP Local Adapter

Product

SAP Cloud for Customer core applications 2202

Keywords

Auto-save, decription, not saved, data loss, tickets, live activity, description value disappears when incoming call is connected, Subject, roundtrip, CTI, clear, deleted , KBA , c4c , deleted , description , dissapears , cloud for service , data loss , erased , LOD-CRM-LA , Live Activity , LOD-CRM-SRP , Service Request Processing , Problem

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