SAP Knowledge Base Article - Public

3204158 - Document Attachment Settings Not Shown in Company and Logo Settings

Symptom

Cannot edit Document Attachment settings in the UI and unable to attach any documents.

Environment

SAP SuccessFactors HCM Core

Reproducing the Issue

  1. Navigate to Company and Logo Settings
  2. Scroll down to document attachment
  3. It's blank with no data regarding storage space and allocation

Cause

3rd party document management service is misconfigured.

Resolution

Follow the steps below to fix the issue: 

  1. Please disable 'Enable Document Management Service' in Provisioning, if not using third-party storage provider, e.g. OpenText
  2. If you are using third-party storage provider, please go to Admin Center --> Configure Document Management to configure third party storage provider integration. Please refer to Document Management Admin Guide for complete details on how to use the Manage Documents tool  

See Also

KBA 2518360 - Document Management Service and the Manage Documents tool - SAP SuccessFactors 

SAP Help - Document Management Admin Guide

Keywords

document management , attachment document, 3rd party, opentext , KBA , LOD-SF-PLT-DOC , Document Management , How To

Product

SAP SuccessFactors Platform all versions