SAP Knowledge Base Article - Preview

3204168 - <custom_domain>'s server IP address could not be found error when integrating applications with custom domain on SAP Launchpad Service.


The following message error appears when trying to open a WebGui for HTML Transaction in the Launchpad Service while using a Custom Domain URL as well:

  • "<custom_domain>'s server IP address could not be found"



  • SAP Launchpad Service
  • SAP Cloud Portal Service on Cloud Foundry
  • SAP Business Technology Platform  - BTP


SAP Business Technology Platform all versions ; SAP Cloud Portal service all versions ; SAP Launchpad service all versions


Application, Apps, BTP, Cloud Portal, Content provider, Could Foundry, Custom, Custom Domain, Domain, External Content Provider, Launchpad Service, On-premise, onpremise, Portal, S/4, SAP GUI for HTML, Transaction, Web Dynpro, Web Gui, WebDrynpro ABAP, WebGUI, ABAP. , KBA , EP-CPP-CF-BCI , Portal/Launchpad Business Content Integration , EP-CPP-CF-DMN , Portal/Launchpad Custom Domain , Problem

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