Symptom
- When you install ASE on Windows the installation failed with the message below:
SySAM Error (0): Failed to get address information for email delivery to smtp. Error=11001 No such host is known.
Additional Notes: FATAL ERROR - class com.sybase.ia.common.InstallMergeModuleStatus FatalInstallException: Open Client: FAILED. See log file ...\open_client.log for detail.
Additional Notes: FATAL ERROR - class com.sybase.ia.common.InstallMergeModuleStatus FatalInstallException: ASE ODBC Driver: FAILED. See log file ...\odbc.log for detail.
Additional Notes: FATAL ERROR - class com.sybase.ia.common.InstallMergeModuleStatus FatalInstallException: ADO.NET: FAILED. See log file ...\ado_net.log for detail.
Additional Notes: FATAL ERROR - class com.sybase.ia.common.InstallMergeModuleStatus FatalInstallException: Interactive SQL: FAILED. See log file ...\dbisql.log for detail.
The installation failed. - When check the log file mentioned above, for example open_client.log, you will see:
Create Shortcut: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SAP\Connectivity\Open Client Directory Service Editor.lnk
Status: ERROR
Additional Notes: ERROR - Unable to Create Shortcut (Permission Denied)Create Shortcut: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SAP\Connectivity\Open Client Configuration Utility.lnk
Status: ERROR
Additional Notes: ERROR - Unable to Create Shortcut (Permission Denied)
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Environment
SAP Adaptive Server Enterprise (ASE) 16.0 all versions
Product
Keywords
Error=11001, install, Permission Denied, administrative privileges , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem
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