SAP Knowledge Base Article - Public

3204342 - Failed to create Live Connection based on HANA Cloud on EU in SAP Analytics Cloud(SAC) on US

Symptom

  • Failed to create Live Connection based on HANA Cloud on EU in SAP Analytics Cloud(SAC) on US
  • The error "We couldn't connect to your HANA system."
  • The same live connection can be created in SAC on EU

Environment

  • SAP Analytics Cloud 2022.2

Reproducing the Issue

  1. Create a live connection to HANA cloud in SAC US10 tenant
  2. Error '"We couldnt connec to your hana system' when save the connection

Cause

The IP of SAC is blocked by HANA Cloud.

Resolution

Add all the NAT IPs of SAC into the allowed list of SAC following the document below:

https://help.sap.com/docs/BTP/65de2977205c403bbc107264b8eccf4b/f344a57233d34199b2123b9620d0bb41.html?locale=en-US

See Also

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud , KBA , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , Problem

Product

SAP Analytics Cloud 1.0