Symptom
- Failed to create Live Connection based on HANA Cloud on EU in SAP Analytics Cloud(SAC) on US
- The error "We couldn't connect to your HANA system."
- The same live connection can be created in SAC on EU
Environment
- SAP Analytics Cloud 2022.2
Reproducing the Issue
- Create a live connection to HANA cloud in SAC US10 tenant
- Error '"We couldnt connec to your hana system' when save the connection
Cause
The IP of SAC is blocked by HANA Cloud.
Resolution
Add all the NAT IPs of SAC into the allowed list of SAC following the document below:
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- Getting Started with SAP Analytics Cloud
- Need More Help? Contact Support or visit the solution finder today!
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