SAP Knowledge Base Article - Public

3204457 - New Hire Data is Assigned to Incorrect Person - Onboarding

Symptom

The new hire data is being assigned to the recruiter instead of the hiring manager.

Environment

SAP SuccessFactors Onboarding

Cause

Incorrect person assigned as manager in RCM > ONB.

Resolution

Please check in suite integration test page in provisioning and verify what is the person assigned as the manager there.

To make sure that the NHD will be assigned to the desired manager, enter the ID properly in recruiter and confirm the behavior in provisioning.

Keywords

OBX, onboarding, NHD, recruiter hiring manager, incorrect assignment, suite integration , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem

Product

SAP SuccessFactors Onboarding all versions