SAP Knowledge Base Article - Public

3204463 - New Hire Tasks tile mismatch count - Onboarding

Symptom

Users see that there are activities on the New Hire Tasks Todo tile but when they clicks on the tile it open showing no activities.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log in as the user
  2. There are [NUMBER] activities showing on the New Hire Tasks Todo tile
  3. The user clicks to open the tile
  4. There are no activities to complete

Cause

  • User missing Equipment Task permission.
  • User missing Target population.

Resolution

Make sure the user has RBP permissions to see the tasks:

If the candidates are external user:

  • Target population : External Onboarding User
  • Onboarding or Offboarding Object Permissions : Equipment Task

If the candidates are internal user:

  • Target population : All(Employees)
  • Onboarding or Offboarding Object Permissions : Equipment Task

Keywords

External, User, Permission, Count, Mismatch, New, Hire, Activities, Onboarding, Onb, Obx, Task, Internal, Target, Population, Tile , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding all versions