SAP Knowledge Base Article - Public

3204510 - Testing/Simulating inbound calls to the Agent Desktop using the Local CTI adapter is not possible

Symptom

Environment

  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sales

Reproducing the Issue

  1. Connect to C4C
  2. Start the CTI Local Adapter
  3. Simulate an inbound call, but no alerts are seen in C4C UI

Resolution

See Also

  • 2457818 - CTI Simulation Is Not Working As Expected
  • 2681224 - CTI Simulation Not Working

Keywords

CTI Adapter, simulate, test, http://localhost:36729 , KBA , LOD-CRM-LA , Live Activity , Problem

Product

SAP Cloud for Customer core applications 2202