Two users start to register for a class at the same time and there’s only one seat left, with both Course Home experiences disabled, and one of the users receives an application error:
Error: An application error has occurred. Please try again.
If you have further questions or issues regarding this error, please provide the error details below to your support group.
Error message = com.plateausystems.elms.util.process.ElmsWorkflowException: root cause: pwsEnrollStudent failed<br>Ticket No = <br>ErrorFingerprint [exceptionRootCauseTag=1dfe01f10c08db48a9139d5b9d1d2acd21383bcd, exceptionStackTraceTag=e4dfba849e496a795819616a80e2a1efa765edaa]<br>Timestamp = <br>Stack trace = com.plateausystems.elms.util.process.ElmsProcessException: com.plateausystems.elms.util.process.ElmsWorkflowException: root cause: pwsEnrollStudent failed at (…)
SAP SuccessFactors Learning
Reproducing the Issue
- With both Course Home features disabled: enableCourseHome=false & enableCourseHomeBlended=false
- Two users accessed a Class with only one seat available
- Both Users clicked 'Register Now' at the same time
- One of the users received an error
Our Engineering team has already fixed the issue for b2211 Learning instances.
We have submitted a patch request for b2205 environments and it is under Engineering analysis.
We will update the KB article once we get a response about the patch request.
Update Jun 09th: The patch has been approved by Engineering team. The fix is planned to be applied to b2205 SaaS instances with b2205p8 (08-Jun-22 to Preview instances and 10-Jun-22 to Production instances).
We recommend you to visit the SAP SuccessFactors Patches Overview page (login is required) in our SuccessFactors Community for more information about patch deployments. There you'll be able to see the typical patch windows, as well as an explanation on how to verify if the patch was applied to your instance.
Related to the enhancement documented on What's New Viewer: Class Registration when One Seat Remains
LRN-88696, class, registration, full, seat, enrollment, enroll, 1H2022, lms, course, ilt, KI2205 , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Known Error