SAP Knowledge Base Article - Public

3204675 - Profile image behaviour in JAM/Work Zone profile settings


  • My Work Zone profile picture is not syncing from SuccessFactors.
  • What is the default profile Avatar in JAM/Work Zone?


  • SAP Jam Collaboration
  • SAP SuccessFactors Work Zone


The people widget, the feed entries, author information, and other information get the picture from Work Zone/JAM directly. The shell gets the picture via this API call.


By default, your profile image consists of your initials within a circle. This appears for users that don't have a picture uploaded in Work Zone/JAM. The accent colour is chosen according to the first letter of the name.

It is not possible to sync profile pictures between SuccessFactors and Work Zone after off-bizx.

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