3204686 - After updating DocuSign authentication to Oauth recruiter receives an Activation Required message - Recruiting Management

After upgrading the DocuSign authentication to Oauth the recruiter is not able to launch a new offer letter. When selecting online Offer Letter with eSignature the user is prompted with a pop up to activate the account:

"Don’t forget to check your email for a welcome message from DocuSign to activate your account. If you have a problem with your email, contact your DocuSign administrator."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Recruiting Management

DS, RCM, DocuSign, offer letter, eSignature, account, activate, create, unable, user id, username, email , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , LOD-SF-RCM , Recruiting Management , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem