SAP Knowledge Base Article - Public

3204920 - [Onboarding] How to add a validation on phone number in PDC so Everify failing can be avoided

Symptom

How to avoid Everify phone number related error while submitting the phone number such as: ###-###-#### 

Environment

SAP Successfactors Onboarding

Cause

Issue is due to External candidates providing the Hyphens while submitting the phone number such as: ###-###-#### and E-Verify is failing.

Resolution

  • As the data is filled in during PDC, that is the best place to add the validations to avoid such issues, see below rule sample for reference

Keywords

OBX, Onboarding, Everify, Phone, Number, Error, PDC , KBA , LOD-SF-OBX-EVF , Compliance 2.0 for i9 and everify , How To

Product

SAP SuccessFactors Onboarding all versions