Symptom
How to avoid Everify phone number related error while submitting the phone number such as: ###-###-####
Environment
SAP Successfactors Onboarding
Cause
Issue is due to External candidates providing the Hyphens while submitting the phone number such as: ###-###-#### and E-Verify is failing.
Resolution
- As the data is filled in during PDC, that is the best place to add the validations to avoid such issues, see below rule sample for reference
Keywords
OBX, Onboarding, Everify, Phone, Number, Error, PDC , KBA , LOD-SF-OBX-EVF , Everify , How To
Product
SAP SuccessFactors Onboarding all versions