SAP Knowledge Base Article - Public

3205050 - Usage Analytics is not available for new DCs

Symptom

Usage Analytics reports are not provisioned for any new data centers.

Important note:

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login to instance
  2. Navigate to Usage Analytics
  3. you might receive an error: An application error occurred

Cause

Usage Analytics reports is only supported on an existing data center where Usage Analytics is enabled already

Resolution

Usage Analytics is only supported on below DCs:

Amsterdam (DC2)

Chandler (DC4)

Ashburn (DC8)

Sydney (DC10)

Rot1 (DC12)

Shanghai (DC15)

Toronto (DC60)

Canada Central - Toronto (DC60)

Moscow (DC18)

Brazil (DC62)     

Dubai (DC22)

Riyadh (DC23)

US Azure (DC41)

Singapore (DC44)

Canada (DC47)

Frankfurt (DC55)

 

See Also

Help guide: Viewing Usage Analytics Reports

Keywords

 PLC-29458 , KBA , LOD-SF-PLT-UA , Usage Analytics , How To

Product

SAP SuccessFactors HXM Suite all versions