When you go to the "ABC" work center OWL and hover over the mouse on the item link, the tool tip is not appearing.
However, if you zoom out you can see the tool tip text.
SAP Cloud for Customer
Reproducing the Issue
1. Go to Service work center.
2. Go to Tickets work center view.
3. Search for the "123" Ticket.
4. Hover Mouse over ABC Field.
5. It does not display a tooltip.
This is because filed contains more text and its placed in last column.
That's why tool tip is not visible.
This is the system behavior.
You can try moving the "ABC" field column to the beginning of the table.
Tool, Tip, Tooltip, Appearing, Showing, Text, Visible , KBA , AP-RC-UIF , C4C UI Framework , How To