SAP Knowledge Base Article - Public

3205415 - Job alert email shows HTML characters - Recruiting Marketing


When I send out my job alert emails created in Career Site Builder, they contain HTML characters.


  • SAP SuccessFactors Recruiting Marketing
  • Careers Site Builder

Reproducing the Issue

  1. Go to the career site
  2. Create a job alert
  3. The job alert email you receive contain HTML characters


Incorrect configuration in CSB - body format of job alert email is set to Text instead of HTML.


If you are formatting your job alert email content, make sure you select "HTML" in the Body Format field:

  1. Go to Career Site Builder
  2. Layouts > Job Alerts Email Template
  3. In the Email Template tab, select "HTML" in Body Format field

    See Also

    2897047 How to disable Job Alert Email Notifications - Recruiting Marketing

    Job Alerts Email Template Settings in Career Site Builder Layouts


    Job Alert, Email, HTML, characters, dropdown, CSB, rmk, template, career site builder, recruiting marketing, formatting issue  , KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem


    SAP SuccessFactors Recruiting all versions


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