SAP Knowledge Base Article - Preview

3205446 - No entries display with an alert pop-up when navigating "Promotion Rules" in Backoffice

Symptom

After upgrading to 2105 or later versions, when navigating "Promotion Rules" / "Source Rules" list in Backoffice, no entries display with an alert pop-up:

  • 2105, 2205: "Internal server error. See logs for more details"
  • 2211: "An error occurred: Unexpected error"

In Backoffice Application Orchestrator mode and in console logs, below exception is found:

Failed to render widget [id='hmc2list', definitionId='com.hybris.cockpitng.collectionBrowser', message='cannot find spring bean [AbstractRule_deploymentsAttributeHandler] configured for dynamic attribute [PromotionSourceRule.deployments] from extension [ruleengineservices]']

Screenshot in 2105 Backoffice:

Screenshot in 2211 Backoffice:

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP Commerce Cloud 2105 or later versions

Product

SAP Commerce Cloud 2105 ; SAP Commerce Cloud 2205 ; SAP Commerce Cloud 2211

Keywords

Internal server error, AbstractRule_deploymentsAttributeHandler, Attribute Handler, ruleengine, backoffice, promotion rule, source rule, deprecated, spring bean , KBA , CEC-SCC-COM-PRO-PE , Promotion Engine , CEC-COM-ADM-PRO , Promotion , CEC-COM-ADM-BO , Backoffice , How To

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