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3205486 - How to contact your HEC partner


The purpose of this document is to help identify the correct SAP Component area when opening or rerouting a support Case (incident) that should be handled by HEC partners directly.

HEC partners are involved when a technical change to the HEC system is needed:

  • Solution requires implementation of technical notes.
  • Traces/Log Files have to be activated.
  • Code has to be deployed or activated.
  • Profile parameters have to be changed.
  • Any correction/execution/changes on the OS level.



SAP NetWeaver


SAP NetWeaver all versions ; SAP Process Integration all versions


Process Integration, PI, Process Orchestration, PO, AS Java, HANA, Operations, Service Request, HANA Enterprise Cloud (HEC), HEC , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

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