SAP Knowledge Base Article - Preview

3205486 - How to contact your HEC/ECS/RISE hosting partner

Symptom

The purpose of this document is to help identify the correct SAP Component area when opening or rerouting a support Case that should be handled by HEC (or SAP RISE or SAP ECS) partners directly.

HEC partners are involved when a technical change to the Private Cloud system is needed:

  • Any Service Request issue.
  • Solution requires implementation of technical notes.
  • Traces/Log Files have to be activated.
  • Code has to be deployed or activated.
  • Profile parameters have to be changed.
  • Any correction/execution/changes on the OS level.


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Environment

SAP NetWeaver

Product

SAP NetWeaver all versions ; SAP Process Integration all versions

Keywords

Process Integration, PI, Process Orchestration, PO, AS Java, HANA, Operations, Service Request, SR, HANA Enterprise Cloud (HEC), HEC, Data Services, CI-DS, CIDS, SAP RISE, SAP ECS,Private Cloud system  , KBA , XX-SER-FORME-ECS , Raise issues concerning ECS related applications in SAP4Me , How To

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