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SAP Knowledge Base Article - PreviewSymptom
The purpose of this document is to help identify the correct SAP Component area when opening or rerouting a support Case that should be handled by HEC (or SAP RISE or SAP ECS) partners directly.
HEC partners are involved when a technical change to the Private Cloud system is needed:
- Any Service Request issue.
- Solution requires implementation of technical notes.
- Traces/Log Files have to be activated.
- Code has to be deployed or activated.
- Profile parameters have to be changed.
- Any correction/execution/changes on the OS level.
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Environment
SAP NetWeaver
Product
SAP NetWeaver all versions ; SAP Process Integration all versions
Keywords
Process Integration, PI, Process Orchestration, PO, AS Java, HANA, Operations, Service Request, SR, HANA Enterprise Cloud (HEC), HEC, Data Services, CI-DS, CIDS, SAP RISE, SAP ECS，Private Cloud system , KBA , XX-SER-FORME-ECS , Raise issues concerning ECS related applications in SAP4Me , How To
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