SAP Knowledge Base Article - Public

3205559 - Error When Trying to Update Customers via Mass Data Maintenance


You are trying to update Customers via Mass Data Maintenance, however, the error below appears:

Service Call Error


SAP Business ByDesign 2202 and higher.

Reproducing the Issue

  1. Go to the Mass Data Maintenance.
  2. Click Link to Import Customers.
  3. Import Data to Tab:Sales Data.
  4. Upload the CSV file.
  5. Click Execute Data Import > Immediately.
  6. Error appears.


The fields of Sales Unit and Distribution Channel are not maintained in the template. Such fields are mandatory in order to update data into the system.


Maintain the fields of Sales Unit and Distribution Channel.


Service Call Error, Service Call Failed, Import Customer, Mass Data Maintenance, Sales Unit, Distribution Channel. , KBA , SRD-CRM-ACC , Account Management , Product Enhancement


SAP Business ByDesign all versions