SAP Knowledge Base Article - Public

3205579 - New SMS service provider for Recruiting Management

Symptom

By the second half of 2022, SMS services in recruiting will have a new provider, Sinch. Due to this new provider, some configuration changes will be required. This article explains if any necessary step is required during this migration and additional resources to engage with Sinch support team if required. 

Environment

SAP SuccessFactors Recruiting Management (RCM) - All versions

Resolution

SAP is moving to a different SMS service provider. The tentative date for this migration to occur is the end of September/the beginning of October 2022. Once this migration takes place, the ULR configure to use SMS services will be updated to reflect the new provider. 

No action will be required from customers, all the migration activities will be performed by SAP and Sinch teams. There will be no unavailability time to complete this process.

After the migration, if you are using the SMS service, you will see a new URL configured under Manage Recruiting Settings.

More information can be found in our official Guide: Integrating Recruiting with Third Party Vendors  

If you have any question regarding the new provider, you can contact them directly:

See Also

Integrating Recruiting with Third Party Vendors  

Keywords

short message service , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions