SAP Knowledge Base Article - Public

3205639 - I9 step not triggering for candidates - Onboarding 1.0

Symptom

New hire is able to complete onboarding process but never reaches I-9 section.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding 1.0

Cause

  1. Onboarding Dashboard
  2. Reference Files
  3. Corporate Structure

Resolution

In the everify column check if the value is set to 'yes' if is set to 'no' change it.

Keywords

everify, I9, onboarding 1.0  , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions